Title VI and ADA Notices

Non Discrimination Statement
Heart Havens, Inc.  gives public notice of its policy to assure full compliance with Title VI of the Civil Rights Act of 1964 and all related statutes.  Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which Heart Havens, Inc. receives Federal financial assistance.
Any person who believes that he or she has, individually, or as a member of any specific class of persons, been excluded from the participation in, been denied the benefits of, or been otherwise subjected to discrimination under any program or activity for which Heart Havens, Inc. provides assistance, and believes the discrimination is based upon race, color, national origin, gender, age, economic status or limited English proficiency has the right to file a formal complaint. 
If a complaint addresses a particular service provider, the complaint should be lodged with that provider.   A complaint must be submitted within 180 days of the alleged discriminatory act.  Complaints may also be filed with the US Federal Transit Administration.  If a complaint addresses DRPT, you may file the complaint thru email via the link below, by phone or in writing.
For complainants who may be unable to file a written complaint, verbal information will be accepted by Heart Havens, Inc. by phone at 804-237-6097. 

To submit a formal complaint or to request additional information on Title VI obligations contact Heart Havens, Inc., Rebecca Huff Title VI Compliance Officer, 7501 Boulders View Drive #205, Richmond, VA, 23225. She can be reached by phone at 804-237-6097 and email at
[email protected].

Click here for our Discrimination Complaint Procedure

Download the Title VI Complaint Form

View the complete Title VI Plan Here

ADA Notice: Americans With Disabilities Act
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), Heart Havens, Inc. will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.
Employment: Heart Havens, Inc.  does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication: Heart Havens, Inc. will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in DRPT’s programs, services and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing or vision impairments.
Modifications to Policies and Procedures: Heart Havens, Inc.  will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a Heart Havens, Inc. program, service or activity, should contact Heart Havens, Inc.’s ADA Coordinator (Rebecca Huff, 804-237-6097, [email protected]) as soon as possible but no later than 48 hours before the scheduled event.
The ADA does not require Heart Havens, Inc. to take any action that would fundamentally alter the nature of its programs or services, or impose any undue financial or administrative burden.
Complaints that a Heart Havens, Inc.’s program, service or activity is not accessible to persons with disabilities should be directed to Heart Havens, Inc.’s ADA Coordinator (Rebecca Huff, 804-237-6097, [email protected]).
Heart Havens, Inc. will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.

Click here for our ADA Grievance Procedure


Click here for the ADA Complaint Form


If any Title VI or ADA complaint is related to transportation matters, the Virginia Department of Rail & Public Transportation (DRPT) will be notified if/when a complaint is received.